Work Experience
IT Enterprise Sales & Marketing Systems Manager Oct 2023 – Present
NCR Atleos
Summary: Lead a team of business analysts and user experience designers to provide optimal solutions for our enterprise sales, marketing & employee engagement platforms
IT Marketing & eCommerce Enablement Manager Apr 2021 – Oct 2023
NCR Corp
Summary: Led a team of business analysts and user experience designers to provide optimal solutions for our enterprise e-commerce, marketing & employee engagement platforms
Enterprise Business Applications User Experience Strategist – Feb 2019 – April 2021
NCR Corp
Summary: Create and implement a strategy for improving the customer experience of the enterprise business application suite
Responsible for managing product stakeholders, conducting user research, persona development, usability auditing, usability testing, interactive prototyping, pattern library development, and training IT analysts on user experience best practices. Platforms: Oracle ATG, IBM Payee Web, SharePoint, ServiceNow, Anaplan, Salesforce & In-house applications
Lead Business Analyst & Lead UX Designer – November 2017 – February 2019
NCR Corp
Summary: Create a new e-commerce platform that meets the needs of current indirect customers and an ever-growing population of direct customers.
Responsible for leading junior analysts, managing stakeholders, guiding deliverables, developing interactive prototypes & mockups, writing user stories, defining acceptance criteria, creating personas, and ongoing usability analysis
Senior Business Analyst & UX Analyst – August 2014 – November 2017
NCR Corp
Summary: Deliver customer-facing functionality to improve customer productivity and decrease internal overhead.
Responsible for writing user stories, acceptance criteria definition, persona definition, user experience strategy, and ongoing usability analysis
Business Analyst – January 2012 – August 2014
NCR Corp
Summary: Integrate a customer-facing order entry application system and design a new catalog and pricing management system.
Responsible for defining project requirements by eliciting requirements documenting as-is and to-be processes, creating requirements management repository, and defining new solution wireframes and mockups
Junior Business AnalystJune 2010 – January 2012
NCR Corp
Summary: Consolidation of several stand-alone internal sites and applications into one global intranet
Responsible for the creation of user test cases, component wireframes, automated agile project workflows
Education
Master of Library & Information Sciences, User Experience Design
Kent State University – 2014-2016
Bachelor of Business Administration, Management Information Systems
University of Georgia – 2006-2010