Work Experience
Technical Product Manager – Customer Experience, Sales, & Marketing Platforms
NCR Atleos Corporation October 2023 – Present
Responsible for managing a team of technical product owners, working with stakeholders to define the enterprise product roadmaps, defining customer experience strategy, and leading organizational agile transformation. Platforms – NCR Atleos Customer Portal, GainSight CSM Portal, Marketing Automation Platforms, Salesforce CRM, & DocuSign CLM
User Experience & Analyst Manager – eCommerce, Customer Experience, & Marketing Platforms
NCR Corporation April 2021 – October 2023
Responsible for managing a team of IT business analysts and user experience designers and defining customer experience strategy. Platforms – Customer Portal, Marketing Automation Platforms, & Employee Portal
User Experience Architect – Enterprise Business Applications
NCR Corporation February 2019 – April 2021
Responsible for the end-to-end design process including user research, persona development, usability auditing, usability testing, interactive prototyping, pattern library development, and training organization on user experience best practices. Platforms: HR Service Management Portal, Customer Portal, Sales Compensation Portal, Employee Portal, Sales CRM Platform
Lead Business Analyst & Lead UX Designer – B2B eCommerce Customer Portal Redesign
NCR Corporation November 2017 – February 2019
Responsible for leading junior analysts, managing stakeholders, developing interactive prototypes, writing user stories, defining acceptance criteria, creating personas, and conducting usability analysis for the implementation of theB2B eCommerce platform
Senior Business Analyst & UX Analyst – B2B Customer Portal
NCR Corporation August 2014 – November 2017
Responsible for user story creation, acceptance criteria definition, persona definition, user experience strategy, and usability analysis for the implementation of the B2B Customer Portal
Business Analyst – Sales Systems Integration
NCR Corporation January 2012 – August 2014
Responsible for managing requirements, documenting business processes, and defining new solution wireframes and mockups for the integration & creation of several sales supporting applications
Junior Business Analyst – Employee Intranet
NCR Corporation June 2010 – January 2012
Responsible for the creation of user acceptance test cases, component wireframes, requirements for the employee intranet
Education
Master of Science, User Experience Design
Kent State University – 2014-2016
Bachelor of Business Administration, Management Information Systems
University of Georgia – 2006-2010