Experience
Technical Product Manager | NCR Atleos Corporation | Oct 2023 – Present
- Lead a team of technical product owners responsible for defining and delivering features across customer-facing and enterprise platforms, improving cross-team delivery consistency following corporate restructuring.
- Define end-to-end customer journey strategy for a B2B Customer Portal supporting billing, order management, and service management for 39,000+ retail banks, credit unions, and global financial institutions.
- Consolidating fragmented customer journeys across 60+ applications by aligning stakeholders, UX, and engineering teams, reducing experience fragmentation, and enabling a unified enterprise platform strategy.
- Driving organizational agile transformation initiatives post-restructure, standardizing product practices, improving prioritization clarity, and increasing delivery predictability.
Manager, User Experience Designers & Product Owners | NCR Corporation | Apr 2021 – Oct 2023
- Managed and mentored a cross-functional team of UX designers and product owners, responsible for B2B Customer Portal, Marketing Automation platforms, and Employee Portal, aligning design execution with product and business objectives.
- Partnered with product, engineering, and executive stakeholders to translate enterprise goals into actionable roadmaps, improving prioritization and execution speed.
- Established scalable design and product practices across teams, reducing rework and improving consistency across enterprise platforms.
User Experience Architect – Enterprise Business Applications | NCR Corporation | Feb 2019 – Apr 2021
- Led end-to-end UX strategy across enterprise platforms, including HR service management, customer support, employee portals, sales, and compensation systems, improving usability across complex internal tools.
- Conducted user research, persona development, product vision workshops, usability audits, and testing, driving evidence-based design decisions.
- Established and taught UX best practices across the organization, raising overall UX maturity and adoption.
Technical Product Owner & UX Designer – B2B eCommerce Portal | NCR Corporation | Aug 2014 – Feb 2019
- Owned customer journeys, user research, prototyping, and backlog definition for a B2B eCommerce portal redesign, supporting over $200M in transactions across three years.
- Defined user stories and acceptance criteria in close partnership with engineering, improving delivery accuracy and predictability.
- Built and scaled a Product Owner Center of Excellence and supported agile transformation initiatives, improving consistency across delivery teams.
Business Analyst | NCR Corporation | Jun 2010 – Aug 2014
- Elicited and documented business requirements, processes, and solution designs for employee intranet and sales platform integration initiatives, improving system usability and cross-team alignment.
- Translated complex business needs into clear requirements and visual artifacts, reducing ambiguity and accelerating delivery.
Education
Master of Science, User Experience Design
Kent State University – 2014-2016
Bachelor of Business Administration, Management Information Systems
University of Georgia – 2006-2010