Saas Implementation Usability Evaluation
This initiative was to improve the user experience of my organization's implementation of a financial forecasting platform. I conducted a heuristic evaluation to objectively evaluate key aspects of how an…
Incentive & Compensation Management
Application Redesign/Refresh Project. Objective usability evaluation to ensure we don't recreate design mistakes and to inform decisions when best practices have to contend with personal opinions. Content audit to better…
Customer Case Management Experience
A reusable customer-facing front-end to be utilized by multiple existing back-end ticketing systems. A fully functional prototype to demonstrate the navigation and interaction paths available in capturing and reviewing existing…
Enterprise Personas
To adapt & create a more tangible persona with more actionable intelligence. I adjusted the style of my personas to focus on real people and their real roles to create…
eCommerce Redesign 2017
Replace and redesign the e-commerce platform from an acquisition and integrate it into the current portal ecosystem Evaluation of all the existing pages and features to understand what functionality needed…