{"id":71,"date":"2023-01-12T02:24:26","date_gmt":"2023-01-12T02:24:26","guid":{"rendered":"https:\/\/angelokalevela.com\/main\/?page_id=71"},"modified":"2025-12-30T20:24:38","modified_gmt":"2025-12-30T20:24:38","slug":"online-resume","status":"publish","type":"page","link":"https:\/\/angelokalevela.com\/main\/online-resume\/","title":{"rendered":"Online Resume"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Experience<\/h2>\n\n\n\n<p class=\"\"><strong>Technical Product Manager<\/strong> | NCR Atleos Corporation | Oct 2023 \u2013 Present<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Lead a team of technical product owners responsible for defining and delivering features across customer-facing and enterprise platforms, improving cross-team delivery consistency following corporate restructuring.<\/li>\n\n\n\n<li class=\"\">Define end-to-end customer journey strategy for a B2B Customer Portal supporting billing, order management, and service management for 39,000+ retail banks, credit unions, and global financial institutions.<\/li>\n\n\n\n<li class=\"\">Consolidating fragmented customer journeys across 60+ applications by aligning stakeholders, UX, and engineering teams, reducing experience fragmentation, and enabling a unified enterprise platform strategy.<\/li>\n\n\n\n<li class=\"\">Driving organizational agile transformation initiatives post-restructure, standardizing product practices, improving prioritization clarity, and increasing delivery predictability.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Manager, User Experience Designers &amp; Product Owners<\/strong> | NCR Corporation | Apr 2021 \u2013 Oct 2023<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Managed and mentored a cross-functional team of UX designers and product owners, responsible for B2B Customer Portal, Marketing Automation platforms, and Employee Portal, aligning design execution with product and business objectives.<\/li>\n\n\n\n<li class=\"\">Partnered with product, engineering, and executive stakeholders to translate enterprise goals into actionable roadmaps, improving prioritization and execution speed.<\/li>\n\n\n\n<li class=\"\">Established scalable design and product practices across teams, reducing rework and improving consistency across enterprise platforms.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>User Experience Architect \u2013 Enterprise Business Applications<\/strong> | NCR Corporation | Feb 2019 \u2013 Apr 2021<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Led end-to-end UX strategy across enterprise platforms, including HR service management, customer support, employee portals, sales, and compensation systems, improving usability across complex internal tools.<\/li>\n\n\n\n<li class=\"\">Conducted user research, persona development, product vision workshops, usability audits, and testing, driving evidence-based design decisions.<\/li>\n\n\n\n<li class=\"\">Established and taught UX best practices across the organization, raising overall UX maturity and adoption.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Technical Product Owner &amp; UX Designer<\/strong> \u2013 B2B eCommerce Portal | NCR Corporation | Aug 2014 \u2013 Feb 2019<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Owned customer journeys, user research, prototyping, and backlog definition for a B2B eCommerce portal redesign, supporting over $200M in transactions across three years.<\/li>\n\n\n\n<li class=\"\">Defined user stories and acceptance criteria in close partnership with engineering, improving delivery accuracy and predictability.<\/li>\n\n\n\n<li class=\"\">Built and scaled a Product Owner Center of Excellence and supported agile transformation initiatives, improving consistency across delivery teams.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Business Analyst <\/strong>| NCR Corporation | Jun 2010 \u2013 Aug 2014<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Elicited and documented business requirements, processes, and solution designs for employee intranet and sales platform integration initiatives, improving system usability and cross-team alignment.<\/li>\n\n\n\n<li class=\"\">Translated complex business needs into clear requirements and visual artifacts, reducing ambiguity and accelerating delivery.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Education<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Master of Science, User Experience Design <\/strong><\/h3>\n\n\n\n<p class=\"\"><strong><strong>Kent State University &#8211; <\/strong>2014-2016<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bachelor of Business Administration, Management Information Systems <\/strong><\/h3>\n\n\n\n<p class=\"\"><strong><strong>University of Georgia &#8211; <\/strong>2006-2010<\/strong><\/p>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Experience Technical Product Manager | NCR Atleos Corporation | Oct 2023 \u2013 Present Manager, User Experience Designers &amp; Product Owners | NCR Corporation | Apr 2021 \u2013 Oct 2023 User&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-71","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/pages\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":4,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":376,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/pages\/71\/revisions\/376"}],"wp:attachment":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/media?parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}