{"id":204,"date":"2023-05-12T21:03:00","date_gmt":"2023-05-12T21:03:00","guid":{"rendered":"https:\/\/angelokalevela.com\/main\/?p=204"},"modified":"2025-04-28T20:22:49","modified_gmt":"2025-04-28T20:22:49","slug":"case-management","status":"publish","type":"post","link":"https:\/\/angelokalevela.com\/main\/case-management\/","title":{"rendered":"Customer Case Management Experience"},"content":{"rendered":"\n<p class=\"\">A reusable customer-facing front-end to be utilized by multiple existing back-end ticketing systems.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ea5abe28993&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ea5abe28993\" class=\"wp-block-image size-full wp-lightbox-container\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1010\" height=\"913\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" 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\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"\">A fully functional prototype to demonstrate the navigation and interaction paths available in capturing and reviewing existing tickets.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ea5abe28d42&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ea5abe28d42\" class=\"wp-block-image size-full wp-lightbox-container\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1338\" height=\"1001\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/i0.wp.com\/angelokalevela.com\/main\/wp-content\/uploads\/2023\/01\/Screen-Shot-2020-10-06-at-2.05.13-PM.png?resize=1338%2C1001&#038;ssl=1\" alt=\"\" class=\"wp-image-131\" srcset=\"https:\/\/i0.wp.com\/angelokalevela.com\/main\/wp-content\/uploads\/2023\/01\/Screen-Shot-2020-10-06-at-2.05.13-PM.png?w=1338&amp;ssl=1 1338w, https:\/\/i0.wp.com\/angelokalevela.com\/main\/wp-content\/uploads\/2023\/01\/Screen-Shot-2020-10-06-at-2.05.13-PM.png?resize=300%2C224&amp;ssl=1 300w, 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fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>A reusable customer-facing front-end to be utilized by multiple existing back-end ticketing systems. A fully functional prototype to demonstrate the navigation and interaction paths available in capturing and reviewing existing&hellip;<\/p>\n","protected":false},"author":1,"featured_media":131,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-204","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prototyping"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/angelokalevela.com\/main\/wp-content\/uploads\/2023\/01\/Screen-Shot-2020-10-06-at-2.05.13-PM.png?fit=1338%2C1001&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/posts\/204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/comments?post=204"}],"version-history":[{"count":5,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/posts\/204\/revisions"}],"predecessor-version":[{"id":329,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/posts\/204\/revisions\/329"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/media\/131"}],"wp:attachment":[{"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/media?parent=204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/categories?post=204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/angelokalevela.com\/main\/wp-json\/wp\/v2\/tags?post=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}